Terms and Conditions – Prestige Sports Development Ltd

 

Customer Information

 

As your child’s parent or guardian, it is your responsibility to:

  • Notify us of any medical conditions that your child has

  • Ensure that all medications for your child are brought along to classes 

  • Ensure that your emergency contact details are up to date


 

  • We aim to make our classes available to all. We ask that you notify us before booking a class or trial if your child needs any additional support. This will allow us to discuss your child’s needs. Please note we cannot provide one to one support. 

  • We will only share your child’s information with staff at Prestige Sports Development. 

 

Term Fees

 

‘Upfront Term Fees’ Terms and Conditions 

  • When booking a class, bookings are made for the whole term, not for part of the term

  • All fee payments should be made at the time of booking

  • If your child joins part way through a term, we will charge you a pro-rata fee

  • You will be notified of new term payments 1x weeks before the new term starts

  • If you want to pay via monthly payments, you must speak to us before the new term starts.

  • Late penalty fees are 10% of the term class total 

 

Monthly Subscription/Payment 

 

‘Monthly Subscription’ Terms and Conditions

  • If you wish to pay via monthly subscription, please notify us before the start of each term.

  • All monthly subscriptions are collected on the 1st of each month

  • If you wish to cancel your monthly subscription, please write to us 30 days before your next payment is due. If you don’t give us at least 30 days notice, you will still be charged for the next month 

  • If you need to update your payment details, please email us at info@prestigesportsdevelopment.co.uk and we will send you confirmation. 

  • We will communicate with you after 7x days if payment has not been made. We will attempt to call and write to you to check if details need updating. 

  • If payment is not made 15x days/weeks/month/months after we’ve communicated the missed payment(s), your subscription will be cancelled and your child removed from the class.

  • If you fail to make regular monthly payments, we have the right to refuse monthly payments as a payment option to you in the future. 

 

Trials 

‘Trial’ Terms and Conditions

  • If your child is attending our classes for the first time, they are entitled to 1 Free trial classes (not applicable to school clubs).

  • Once you have trialled classes at our club, you cannot try the same class again at a later date should you chose not to join straight away.

  • Your child can trial a different class at our club as per the terms and conditions outlined above.

 

Membership Fee


 

  • N/A

 

Cancellations and Refunds

 

‘Cancellations and Refunds’ Terms and Conditions

  • If you cancel your class before the new term begins, you will receive a full refund for your term payments

  • If you miss a class, we do not offer refunds or makeup classes

  • In the case of long-term illness, we will ask for a doctors note and provide you with a pro-rata refund

  • If Prestige Sports Ltd as a company cancel a session you will be entitled to a refund for that session. 


 

Attendance 

 

‘Attendance’ Terms and Conditions

  • A responsible parent or guardian must contact us if your child cannot attend a class for any reason.

  • If your child doesn’t attend a class after 3x consecutive weeks without any contact from a parent or guardian, we have the right to remove them from the class list

  • If we, the club, need to rearrange a class due to staff sickness, health epidemic, venue maintenance issue or any other unforeseen circumstance, we will re-arrange  this session*

     

*This session may take place on a different day/date, or at a different venue. We will write to you with the details. 

 

Feedback and Complaints

‘Feedback and Complaints’ Conditions 

  • We take all feedback and complaints very seriously

  • If you wish to make a complaint, please make this in writing to info@prestigesportsdevelopment.co.uk. Although you can speak to your child’s coach about any issues or concerns you have, if you wish to have your complaint addressed, it MUST be made in writing.

  • We will look at your complaint and get back to you with an initial response within 7x days

  •  

  • We aim to fully resolve your complaint within 7x days. However, it may take longer depending on the issue you’ve raised. We take complaints on a case by case basis and will discuss specific timescales with you if we cannot resolve this within 7x days.