Terms & Conditions | Prestige Sports Deve

Club Booking Terms and Conditions – Prestige Sports Development Ltd

Customer Information

As your child’s parent or guardian, it is your responsibility to:

Notify us of any medical conditions that your child has
Ensure that all medications for your child are brought along to classes
Ensure that your emergency contact details are up to date

We aim to make our classes available to all. We ask that you notify us before booking a class or trial if your child needs any additional support. This will allow us to discuss your child’s needs. Please note we cannot provide one to one support.

We will only share your child’s information with staff at Prestige Sports Development.

Bookings

· All bookings must be made through https://prestigesportsdevelopment.magicbooking.co.uk

· All bookings are subject to availability.

· The person making the booking accepts the booking conditions on behalf of the account holder

· All bookings must be paid for at time of booking unless card instalment plan is selected at time of booking or you are paying by Childcare Vouchers/Tax Free Childcare.

Cancellation Notice and Charges:

· It is the account holder’s responsibility to cancel sessions.

· Any booked sessions which are not attended are still charged unless 4 days’ notice is given.

· Parents must inform PSD Ltd by email if their children are arriving late at after school club due to attending an extra-curricular club.

· For Breakfast and After School clubs we are not able to swap sessions unless the 4 days’ notice is given.

· Holiday booking day swaps can only be made subject to availability and with a minimum of 4 days’ notice of the session you want to change. This must be done by email to Customer Care: Bookings@prestigesportsdevelopment.co.uk

· Any booked sessions which are not attended are still charged.

· All bookings must be made prior to arriving onsite. If you arrive at a site and have not booked your child will not be accepted until a booking is made.

· It is the parents’ responsibility to inform the school if their child is attending after school club.

· It is the parents’ responsibility to let the school know of any late cancellations.

SmartFlex Booking:

Our ‘SmartFlex’ booking option is designed to offer customers flexibility with their booking.

The option must be selected at the time of making the original booking. You can select which days you would like for your booking.
With ‘SmartFlex’ you may cancel, for any reason, up to the start of your child’s booking and you will receive back everything you paid except the ‘SmartFlex’ cost.
To make a cancellation / change, you must email or call the Prestige Sports office before the start time of the booking.
If Prestige Sports are informed of an illness or cancelation once the booking has started, ‘SmartFlex’ will not cover this.
Any unattended sessions will not be covered by ‘SmartFlex’.
All cancellations will be returned as credit onto the customers account. A refund can be requested by email.
‘SmartFlex’ Booking is non refundable when cancelling your booking.
The price of ‘SmartFlex’ for camps is £2.00 per day and for Wraparound is £0.50 per session.
Please note, without this option, you can still change dates up to 4 days before your child is due to attend, but the booking cannot be cancelled and is non-refundable. If there is a difference in price from the original day booked and the current rate for the new day/s at the time of moving the booking, you will be required to pay the additional amount.

Special Offers and Discount codes

· Discount vouchers or offers can only be used for the purpose stated.

· Only one offer or discount code can be used per booking.

· Each voucher code can only be used once per customer.

· Each voucher code can only be used on one booking and will not be valid if you would like to book further days on a separate booking before the voucher deadline ends.

· Offers and discounts may be withdrawn at any time.

Payments and Overdue Balances

· Types of payment available are Credit/Debit card, Childcare Voucher or Tax Free Childcare.

· Any cancelled bookings with notice will appear as credit. Parents may request for the credit to be refunded onto the card they paid on.

· Any bookings paid for by childcare vouchers that get cancelled will only be subject to credit on your account and will not be refunded.

· When paying by Childcare Vouchers or Tax Free Childcare, please use your child’s full name as the payment reference.

· Having an overdue balance may lead to the termination of your child’s place within the club.

· Prestige Sports Development Ltd will pass any unrecovered fees to an external debt collection agency. Any fees associated with the debt collection will be passed on to the debtor.

Late Collection Fees:

· A charge of £5.00 will be applied to all collections made after the advertised session end time of up to 10 minutes.

· After 10 minutes of late collection, a charge of £10 per 15 minutes will be applied to all collections made after the advertised session end time.

Safeguarding and Welfare:

· If your child does not arrive at a booked ASC session and we have not been advised of their non-attendance by you the parent or the school, we may begin our Missing Child Procedure.

· We are committed to safeguarding all the children in our care from harm and abuse.

· PSD Ltd are obligated to report any suspected child abuse or neglect to the relevant authorities.

· Parents must inform PSD Ltd of any conditions that may affect their child (medical, learning, behavioural, etc). If full information is not provided, this may result in Company Name excluding them from certain activities or if it felt necessary, excluding them from using PSD Ltd. In such circumstances no refund or credit will be paid.

Medication:

If your child requires medication of any sort, including an inhaler, the following must be in place before your child can attend:

· Completed Health Care Plan, please contact Customer Care who will email this to you. (bookings@prestigesportsdevelopment.co.uk)

· Permission to Administer medication form, please contact Customer Care who will email this to you. (bookings@prestigesportsdevelopment.co.uk)

· Our own supply of medication at the club – we have no access to any medication stored in school.

Please note: If the above is not in place, your child will not be able to attend the session

Dropping Off:

All children must be dropped off by an adult at breakfast clubs and be present to communicate with our staff, we will check that your child is on the register before allowing them in. If your child is not on the register, we cannot allow them access to our clubs for safeguarding reasons.

Collecting:

· Children can only be collected by an adult over the age of 16 who has been authorised to collect them which is done by the parent adding collectors on their account as a collector.

· If anyone tries to collect your child who is not on the collectors list, they will be denied access to your child and we will call the parents straight away.

· You can update your collectors list anytime on your online account.

Exclusion:

· PSD Ltd reserves the right to exclude or refuse any person without notice, if we consider that their presence compromises the good atmosphere of the club. Transport home will be the responsibility of the parent and no refund/credit will be available.

Forced Closures:

· If PSD Ltd is forced to close due to an external factor such as bad weather, infectious or contagious disease outbreak, Power cut, Teacher Strikes or other industrial action, by order of Local Authority or Environmental Health, customers will still be liable for fees incurred during the entire period of closure.

Schedule Changes:

· PSD Ltd may need to amend activity programmes, schedules, services, dates, times and/or venues on occasions that may be out of our control. This will be without refund or compensation to the customer.

Photography:

· PSD Ltd occasionally take photographs and videos at our venues which can be used for marketing and promotional purposes, including on social media. If you would rather your child was not included in any photographs, please ensure your child’s details are up to date.

Complaints:

· If you or your child were not entirely satisfied with the services we provided, we would appreciate the feedback. Please see our complaints procedure for official steps. If you feel the complaint outcome is insufficient or would like to escalate your grievance further, please email our Operations Manager, Dan Penfold, d.penfold@prestigesportsdevelopment.co.uk.

Liability:

· PSD Ltd does not accept liability for personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants.

· PSD Ltd take no responsibility for any items that are lost/stolen or damaged at the club.

Lost Property:

· On request, PSD Ltd will endeavour to return items that can be identified. Postage costs of lost property are the responsibility of the parent. Unclaimed Breakfast and After School Club lost property will be distributed to local charities at the end of each half term. Holiday Club lost property will be distributed to local charities two weeks after the school holiday.

Parent Abuse of staff:

· The threat or use of physical violence, verbal abuse, intimidation or harassment towards our staff is likely to result in a termination of all direct contact. Such incidents may be reported to the police and this will always be the case if physical violence is used or threatened.

Data Protection:

· Prestige Sports Development Ltd collect personal details for you and your child to register and enable us to process your booking. It is your responsibility to ensure that you have the necessary permission to pass on the personal details of everyone required. PSD may hold some of your details for future marketing purposes. Please let us know if you do not want to receive future communication from Prestige Sports Development Ltd.

· For Prestige Sports Development Ltd policies and procedures, please visit: www.prestigesportsdevelopment.com

· Parents must agree to the terms and conditions of our booking system to book with us.

Privacy and Confidentiality:

PSD Ltd respects the privacy of personal information and complies with all the relevant data protection laws. Your details will be used solely for the purposes of providing childcare and will not be shared with third parties without your consent, unless required by law